Shipping Policy:
While we attempt to fulfil all orders as soon as possible please be aware that some orders may take up to 3 business days to be fulfilled and ready for pick up or delivery.
Aus. Post: Applicable to most Metro and major regional areas including, but not limited to, Melbourne, Sydney, Canberra, Newcastle, Brisbane, Gold Coast and Adelaide. Please note all shipping deadlines are determined directly by Australia Post. The Cat Protection Society of Victoria is not responsible for Australia Post shipping schedules.
Domestic Shipping Rates and Estimates
CPSV delivers Australia wide using Australia Post eParcel. Shipping charges are based on weight and size of your order, as well as region your item will be shipped to. The cheapest shipping method will be automatically selected when you complete your order. This will be a minimum cost of $9.50.
Please note, we do not currently offer Express Shipping.
Collect
You can skip the shipping fees with free local pickup at CPSV Greensborough. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business days (excluding weekends and holidays). We will send you an email when your order is ready along with instructions. Please wait for this email notification before arriving in store to collect your item/s.
Our in-store pickup hours are 10am-4pm –Mondays – Saturday
Please have your ‘order is ready for pickup’ email with you when you come.
How do I check the status of my order?
CPSV uses Australia Post for all online couriered deliveries. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 business days of receiving your delivery confirmation email, please contact us at online@catprotection.com.au with your name and order number, and we will investigate it for you.
If you have any further questions, please don’t hesitate to contact us at online@catprotection.com.au